Hyatt Manager of Information Technology in SAN ANTONIO, Texas

The Information Technology Manager oversees hotel technical support provided to hotel guests, associates and management. This role provides leadership regarding the installation, maintenance and reliability of hotel IT hardware and software. The Information Technology Manager defines processes, procedures and protocols to ensure the security, structure and integrity of hotel networks and systems. This role is also responsible for ensuring the optimal installation and performance of hotel’s network infrastructure. This role serves IT customers including hotel management, Hyatt associates and guests. This role also develops and maintains relationships with Corporate IT resources and IT vendors to improve information flow, share resources and maximize the effectiveness of hotel IT staff . The Information Technology Manager reports to the Hotel Controller. / / / Computer Skills / · Access Control : Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data · Compliance Management : Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.) · Help Desk Support : Provide timely technical support to users, restore service and/or identify and resolve problems · Monitoring : Provide regular monitoring of platform and system activities, isolating problems and determining their cause Qualifications

· Focuses on Customers – The ability to anticipate and meet internal and external customer needs, solicit customer input and feedback, and take into account customer perspective and priorities in all actions taken

· Delivers Quality Work – The ability to produce high quality work on time and within budget, support Hyatt’s standards and processes, and continuously improve to enhance results and challenge the status quo

· Focuses on Results – The ability to identify priorities, create a plan that is effective and consistent with Hyatt’s objectives, remain productive, and be accountable for commitments

· Fosters Teamwork and Collaboration – The ability to build relationships and work effectively within and across functions, balance individual and team goals, respect others and value different perspectives

· Communicates Effectively - The ability to listen actively, identify when and what communication is needed, and use written and oral communication to effectively influence others

· Shows Initiative and Resourcefulness - The ability to initiate action, make decisions, use resources efficiently and solve problems quickly, creatively and practically


/ Education /

  • B.A./B.S. degree in Computer Science or Management/Business or equivalent preferred
    / Certifications /
  • CompTIA A certification preferred
  • CompTIA Network certification preferred
  • Microsoft Certified IT Professional (MCITP) certification preferred
  • PMI Project Management Professional (PMP) certification preferred / Computer Skills /
  • In depth knowledge of IP-based and wireless networking
  • Advanced PC and Server troubleshooting techniques
  • Knowledge in Microsoft O/S and Apple OS/iOS

Primary Location: US-TX-San Antonio
Organization: Hyatt Regency Hill Country Resort and Spa
Pay Basis: Yearly
Job Level: Full-time
Job: Technology
Req ID: SAN020490