Hyatt GSO - Reservation in HO CHI MINH CITY, Vietnam
* You will be responsible to provide an excellent and consistent level of service to your customers. * Is responsible for maximization of room sales and revenue for the Hotel and Company. * Supervises the taking of reservations and operates systems in accordance with minimum company standards. * Fully conversant in the use of Spirit and Hotel’s property management system, HYadvantage. * Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the Hotel and Company. * Develops and maintains a high level of communication with all major sources of business and advises the Reservations Manager on feedback where necessary. * Knowledgeable with Hyatt hotels and resorts products in order to effectively promote them to guests. * Trained in the Reservation Sales module and ensures consistent application of the methods thus achieving a high percentage of sales conversion from reservations enquiries. * Ensures Reservations Manager is kept informed of all developments within the department. * Accepts and confirms customers’ requests for accommodation at Hyatt Hotels and resorts, repeating all details to ensure accuracy in the data entered and providing them with a confirmation number. * Process / amend / cancel all reservations request by phone, mail or fax directly in Spirit system, promptly and accurately to established standards. * Ensures all waitlisted business is recorded appropriately * Knowledgeable on all Hyatt Gold Passport and airline frequent partner programs, assisting with enquiries at all times. * Keeps abreast with current and future marketing initiatives. * Adheres to all company credit policies to ensure all revenue expected will be received * Adheres to pre-set availability and rate controls.
· Ideally the candidate should have a degree or diploma in related major
· At least 2 years of related experience
· Good customer service, communications and interpersonal skills.
· Good management skills.
· Good English capacity
Primary Location: VN-65-Ho Chi Minh City
Organization: Park Hyatt Saigon
Job Level: Full-time
Req ID: HOC000330