Hyatt Front Office Manager in COLUMBUS, Ohio

Description:

Reasons to join the Hyatt Family!

<?xml:namespace prefix = "o" /> o $200 Bonus on 2nd Day of Employment for Front Office Hosts and Housekeeping Room Attendants(Limited Time Offer April 6th-June 6th)<?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /> o $100 Bonus on 2nd Day of Employment for all other positions! (Limited Time Offer April 6th-June 6th) o Free & Discounted Room Nights at Hyatt Hotels o Paid Holidays, Vacation & Sick Days o Affordable Medical, Dental & Vision Insurance o Life Insurance & Paid Short Term Disability o $1,000 Yearly Education Assistance o Paid New Child Leave o Complimentary Meals & Uniforms o Family Events & Recognition Celebrations o Career Growth & More!

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt colleagues are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt colleagues are inspired by team spirit and camaraderie. Service-Oriented, Hyatt colleagues are customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.

The Front Office Manager is responsible for all duties of the front desk operation which includes: colleague training, inter-department communications, and front office scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

•Responsible for short and long term planning and the management of the hotel’s Front Office operations

•Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

•Maintain guest room inventory

•Coach and counsel colleagues to reflect Hyatt Service Standards and Procedures

•Perform all tasks of a Front Office Host as needed to facilitate service

•Ensure all operations and cash handling are done per policies and procedures

•Maintain excellent communication and coordination with the housekeeping department

•Maintain information on prices, rates, specials, packages, programs, etc, while ensuring front office colleagues are trained in all areas

•Analyze, investigate, and resolve guest complaints

•Coaches and motivates front office colleagues to achieve up-sell goals for department

•Ensures proper staffing levels for customer service goals

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications:

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 4 years or more of progressive hotel Rooms Management experience
  • Service oriented style with professional presentations skills
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional guest service and ability to lead and coach a team
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-OH-Columbus
Organization: Hyatt Regency Columbus
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: COL002756

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.