Hyatt Outlet Director in CAMBRIDGE, Massachusetts


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing

authentic hospitality and meaningful experiences to each every guest. Hyatt is a place where high expectations aren't

just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the

hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to

shine in our warm, respectful, and inclusive culture.

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and

Inclusion. Innovate, Hyatt employees are forward thinking and passionate about hospitality. Respect, Hyatt employees

are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are focused on providing authentic

hospitality. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.

Goal of the Outlet Director: Responsible for the managing the daily opportunities required by strong leadership, and

manage the day-to-day operation of hotel outlet. This position is also ultimately responsible for the quality of service


The Outlet Director Responsibilities may include:

  • Supports and Manages the Hotel Outlets while working closely with the Food & Beverage Director and other hotel


  • Responsible for short and long term planning of restaurant and in room dining

  • Ensure effective hiring, training, development, promotion and continuous reinforcement

  • Lead and coach the team towards achieving exceptional guest service and employee satisfaction results

  • Full understanding of Associate engagement

  • Develop and implement creative strategies for revenue enhancement and cost containment

  • Develop and recommend the budget, marketing plans and objectives. Manage within those approved plans

  • Responsible for maintaining a high energy, positive, professional appearance

  • Plan, coordinate & manage special events and holiday functions

  • Ability to take the initiative to run the outlets as a free standing entity

    Outlet Managers are an integral part of the hotel's overall Food and beverage team. Experience in the previous

    mentioned areas will guide you to the next step in your career path as an Assistant Food & Beverage Director.

    Hyatt Hotels & Resorts believes in strong commitment to promotion from within. Begin your career today as the

    Outlet Director and find yourself as the Assistant Food & Beverage Director within a few years. Three quarters of

    Hyatt's management staff is promoted from within, just about all of your function heads are promoted internally as well.

    The statistics are there; make it your next step!

    Hyatt employees work in an environment that demands exceptional performance, yet reaps great rewards…whether it's

    career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are

    ready for you.


  • Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied


  • A true desire to understand and anticipate the needs of others in a fast paced environment

  • Refined verbal and written communication skills

  • Must be proficient in general computer knowledge, including a working knowledge of point of sale systems

  • Candidates should be extremely detail oriented and organized

  • Candidates should possess proven leadership skills

  • Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits

    and beer

  • Hotel experience and a thorough understanding of restaurant service

  • Previous experience as an Assistant Restaurant Manager or a Restaurant Supervisor preferred

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator,

    and effective in providing exceptional customer service

Primary Location: US-MA-Cambridge
Organization: Hyatt Regency Cambridge
Pay Basis: Yearly
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: CAM002105