Hyatt PBX/Reservations Supervisor in ORLANDO, Florida


The Reservations/PBX Supervisor is responsible for overseeing a team of both operators and reservationists in a positive and collective environment. The Reservations/PBX Supervisor will work closely with the Front Office, Group Sales, Event Managers, and Revenue Team in all steps of the Transient and Group booking process.

Essential Functions:

· Oversee the PBX/Communications department to ensure operators and reservationists are working together in a positive atmosphere

· Effectively manage the answering/transferring of all incoming calls to and within the resort

· Able to handle high volume of calls and able to answer questions relating to the resort and surrounding area

· Support and supervise reservation agents as needed throughout the group and transient booking process

· Support Sales and Event staff as needed

· Process weekly or ad-hoc reports as requested

· Report pickup and changes to group blocks to the Revenue Team as they occur

Must be able to work independently and as part of an effective team


· Previous hotel experience preferred

· Must be a strong compassionate leader

· Professional demeanor with exceptional verbal, writing, and electronic communication skills

· Must be able to prioritize tasks and handle multiple tasks simultaneously while remaining highly organized with attention to detail and consistent follow-up

· Previous experience in the development and delivery of training information

Primary Location: US-FL-Orlando
Organization: Hyatt Regency Grand Cypress
Pay Basis: Hourly
Job Level: Full-time
Job: Guest Services
Req ID: ORL004792

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.