Hyatt Reservations Sales Agent in AUSTIN, Texas
Built in 1886 as a showpiece for Cattle Baron, Jesse Driskill, the Driskill is a legend in Texas hospitality. The hotel is known throughout Austin for its elite level of service and luxurious accommodations.
The Reservation Sales Agent is responsible for answering incoming reservation calls to the hotel, rooms control tasks, as well as supporting our Group Sales & Events teams. This individual must be able to multitask, have great time management skills, and also work efficiently and accurately. This position handles high call volumes, while providing guests with hotel facility information/answering questions relating to the hotel and local area, and focusing on call conversion and upselling. The Reservation Sales Agent will work closely with the Front Office, Group Sales, & Event Managers on all steps of prepping Transient and Group guests prior to their arrival. The ideal candidate will also have good typing skills/grammar, an enjoyable attitude, and excellent phone demeanor.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
* Previous customer service experience * Proficient in basic computer skills * Refined verbal communication skills * Must be able to work a Monday-Friday schedule, but be flexible to occasionally working evenings, weekends and holidays * A true desire to satisfy the needs of others in a fast paced environment * Ability to sit for long periods of time
Primary Location: US-TX-Austin
Organization: The Driskill
Pay Basis: Hourly
Job Level: Full-time
Req ID: AUS003533
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.